Rackspace sla pdf

If you experience technical issues not specifically addressed by your product SLA, Rackspace Technology will still review your issue.

You can submit a ticket stating your case and why you believe you should get a credit. Be sure to state how long you were affected and how you believe Rackspace Technology was responsible. If you have any questions, contact the Rackspace Technology Support team at US toll-free.

Account balances must be current. Provide the following information in the support ticket: Services affected Summary of the incident Date and time that the issue began Date and time that the issue ended Any associated correspondence relevant to the issue for which you want to receive credit such as logs, another ticket number, emails, or chats Add any other pertinent details to credit consideration. Previous Reclaim VAT. Next Manage support tickets.

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